Frequently Asked Questions

Everything you need to know about shopping with Whitestone Gallery.

What is the standard shipping timeframe for orders?

We offer worldwide shipping. Orders are typically processed within 1-2 business days, with standard delivery taking 5-7 business days depending on your location.

What is your return policy for fashion items?

We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that sale items are eligible for store credit only.

How do I ensure I select the correct size?

Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are the materials used in your collections sustainable?

Whitestone Gallery is committed to ethical fashion. We prioritize organic cotton, recycled polyesters, and eco-friendly dyes across our seasonal collections.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track the status of my shipment?

Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.